“They tarped the roof the night I called and texted me the photos. When the adjuster came, the list was already written.”
Rupert B.Roof tarp and re-roof
Storm and insurance rebuilds · Miami-Dade
The roof is open. Call the tarp line.
A licensed crew covers the opening first, then rebuilds to the scope your insurer approves. The tarp line is open day and night.
Where are you right now?
- Water is coming inCall now. We'll tell you what to move and what to shut off.
- I have photos of the damageText them to the tarp line.
- The adjuster is comingRead the claim-day checklist first.
- My claim is approvedSee how a rebuild runs after the claim.
- I don't know where to startSend a message and we'll sort it out.
- Licensed Florida general contractor
- Tarp line open 24 hours
- Habla español
Claim-day checklist
Before the adjuster comes, walk the outside once
Five steps, in order. Your insurer decides what is covered; the photos help you show what happened.
- 1
Stay on the ground
Photograph each roof slope from the yard. Never climb up to look.
- 2
Shoot every window and the balcony rail
Wide first, then close on any crack, dent or gap.
- 3
Photograph the door and the wall under it
Water stains and swollen frames show up here first.
- 4
Leave debris where it fell
Photograph it, then clear a path. Keep what is broken until the adjuster has seen it.
- 5
Write down what you moved, and when
A phone note is enough: the time, the room and what you did.
Not a storm-chaser
Check us before you sign
Florida lists its licensed contractors online. Look up ours, ask for the insurance certificate, and ask who will be on your roof.
State license
Certified General ContractorVerify
FL License no. 000000 · Florida Department of Business and Professional Regulation, Construction Industry Licensing Board
Can pull permits and run a rebuild from the roof to the interior
Local registration
Local business tax receipt
FL Receipt no. 000000 · Miami-Dade County
Lets the firm do business in the county
Insurance
General liability insurance
A certificate goes to you or your insurer on request
Workers' compensation insurance
Covers the crew while they work on your property
What we do
The work after a storm, from the first tarp to the last coat of paint
Tarping and board-up
Roof tarps, plywood over broken windows and doors, and a photo record before anything is covered.
See the details
Roof repair and rebuild
Tile, shingle and flat-roof repairs, and full re-roofs, to the scope your insurer approves.
See the details
Water and drying
Wet drywall and insulation out, rooms dried and checked, and the leak traced to where it started.
See the details
Windows and doors
Broken glass, bent frames and swollen doors replaced or repaired, with permits where the city asks for them.
See the details
Ceilings, walls and stucco
Ceilings and walls rebuilt and painted, and stucco patched to match the house.
See the details
How it goes
From the tarp to the final walk
- 01
Step 1: Cover the opening
Tarp or plywood goes on the same day we can reach you, after photos.
- 02
Step 2: Document the damage
A photo set and a written list your insurer can read.
- 03
Step 3: Meet the adjuster
We can walk the roof with them if you ask us to.
- 04
Step 4: Scope and estimate
Every line written out, so you can compare it with the insurer's.
- 05
Step 5: Permits
We pull the permit and tell you the inspection dates.
- 06
Step 6: Rebuild and final walk
Same crew start to finish, and a walk through with you at the end.
The owner
The people who tarp your roof write the estimate
Guerline Hilaire started the firm because storm crews often left before the claim was settled.
Here the same crew covers the opening, shows the adjuster the damage and comes back to rebuild. There are 25 of us, working out of a yard on NW 27th Avenue.
Guerline Hilaire
Owner and project director
What to ask
Four questions for any contractor after a storm
| The question | Ask any contractor | Hilaire Storm & Rebuild |
|---|---|---|
| Is the license real? | Ask any contractorAsk for the number and look it up on the state's site. | Hilaire Storm & RebuildA Florida general contractor license. The number is on our credentials page. |
| Are they insured? | Ask any contractorAsk for the certificate, with your name as the holder. | Hilaire Storm & RebuildLiability and workers' compensation. A certificate goes to you or your insurer. |
| What is in writing? | Ask any contractorAsk to see it before you sign anything. | Hilaire Storm & RebuildA scope and estimate, line by line, before the rebuild starts. |
| Who comes back? | Ask any contractorAsk where the office is and who will be on site. | Hilaire Storm & RebuildThe crew that tarped your roof. We're based in Miami. |
What homeowners say
After the storm, in their words
“Demetrio explained everything to my mother in Spanish, and the estimate had each line separate so we could send it to the insurer.”
Keila B.Water in two rooms
“I was told to wait a week for the adjuster. They covered the window that day and told me what to keep.”
Tiffany P.Broken windows
“The same crew that boarded us up came back to do the stucco and the ceilings. Nobody new showed up halfway.”
Tom G.Stucco and ceilings
Sample reviews.
Where we work
Miami-Dade, from the north end to Perrine
A rebuild crew is only useful if it can be on your roof the same day, so we stay inside the county.
- North Miami-Dade: Miami Shores, Biscayne Park, El Portal, North Bay Village, Surfside, Bal Harbour, Sunny Isles Beach
- West Miami-Dade: Miami Lakes, Medley, Sweetwater, Miami Springs, Opa-locka, Fontainebleau
- South Miami-Dade: South Miami, Palmetto Bay, Cutler Ridge, Perrine, Goulds, Naranja, Leisure City
We don't work in Broward County or the Keys. Call anyway and we'll tell you who to try.
Questions
Before you call
Who do I call first, the insurer or you?
Call both, in any order. If water is coming in, call the tarp line first: we can cover the opening while you start the claim. Your insurer will tell you what it needs from you.
Will the insurance company pay for the tarp?
Many policies pay for reasonable steps to stop more damage, but yours decides. We photograph and list the tarp work on its own line so you can send it with your claim.
Do I need to wait for the adjuster before you tarp?
No. Take photos first, then cover the roof. Waiting while rain keeps coming in usually makes the damage, and the claim, bigger.
Homes built before 1978: is there anything different?
Homes built before 1978 may have lead in old paint. Tell us the year when you call. If we will disturb painted surfaces, we follow the EPA's rules for that work.
Does someone on the crew speak Spanish?
Yes. Demetrio and Yamileth do, and so does Guerline. Ask for any of them when you call.
Can I use my own adjuster or another contractor's estimate?
Yes. Our estimate lists the work line by line so you can compare it with anyone else's.
Start here
Tell us what happened
A few details are enough. If water is coming in, call the tarp line instead.
Phone(305) 555-0101
HoursTarp line, every day: Open 24 hours
Office, Monday – Friday: 7:30 a.m. – 5:30 p.m.
Office, Saturday: 8 a.m. – 12 p.m.
Office, Sunday: Closed